Name: IN THE STARS
Brand: Flower Delivery Bankside
Price: 60.00 GBP
Availability: InStock

Flower Delivery Bankside Terms & Conditions

Introduction

Welcome to Flower Delivery Bankside. The following Terms & Conditions (‘Terms’) govern your use of our online flower delivery services, including placing orders and purchasing products through our website. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before placing your order. Note that these terms are applicable to customers located in Bankside and the surrounding areas.

Order Process

Placing Orders: Orders for flower delivery in Bankside can be placed via our website, following the step-by-step process specified. After selecting your preferred products, you will be prompted to enter recipient details, delivery address (within Bankside or nearby localities), preferred delivery date, and any optional messages.

Order Confirmation: Once your order is placed, an order confirmation will be displayed on-screen. A confirmation will also be sent to your provided details acknowledging receipt of your order. However, all orders are subject to acceptance by us. Acceptance and formation of the contract for the sale of goods will only occur once payment has been received, and a dispatch confirmation is sent.

Product Availability: All items are subject to availability. In the unlikely event that an item is unavailable after your order is placed, we reserve the right to substitute an item of equal or greater value at no extra cost. We will attempt to contact you if a significant change is required.

Order Accuracy: It is your responsibility to provide accurate recipient and delivery information. Flower Delivery Bankside cannot be held liable for failed deliveries resulting from incorrect addresses or recipient information. Please double-check details during the checkout process.

Payments

Accepted Payment Methods: Payments can be made online using debit cards, credit cards, or other payment methods accepted at the checkout. Full payment must be received before any order is processed or dispatched.

Security: All payment transactions are processed through secure payment gateways, and your payment card details are neither stored nor accessible to Flower Delivery Bankside systems. We take diligent steps to protect your data and ensure a safe and secure transaction.

Pricing: All prices listed online are inclusive of VAT where applicable but exclude delivery charges unless stated. Delivery to Bankside and neighbouring areas may be subject to an additional delivery fee, clearly detailed prior to order completion.

Payment Confirmation: Once your order and payment have been received, we will send a final confirmation with delivery details. If payment fails or is not authorised, your order will not be processed. Flower Delivery Bankside reserves the right to refuse or cancel an order if there are payment concerns or evidence of fraudulent activity.

Delivery Policy

Delivery Areas: We deliver across Bankside and surrounding areas as specified on our website. Orders placed for addresses outside these areas cannot be guaranteed and may be cancelled with notice and a full refund.

Delivery Times: Same-day or next-day delivery is available for orders meeting the conditions and cut-off times stated on our website. While we strive to adhere to your chosen delivery date, delivery times may be affected by external factors such as traffic, weather, or public holidays. We are not liable for any delays outside of our control.

Recipient Availability: It is your responsibility to ensure someone is available to accept the delivery. If nobody is present, flowers may be left with a neighbour, a safe place, or returned to us, depending on your instructions and our judgment. A note will be left where possible. We do not accept responsibility for undelivered items where the recipient is unavailable, unless due to our error.

Delivery Confirmation: Upon each successful delivery, we will update the status of your order. Please allow some time for this update, especially during peak periods.

Cancellations & Amendments

Order Cancellations: Should you wish to cancel or amend your order, please contact us as soon as possible. If your order has not yet been prepared or dispatched, we will endeavour to process your request. Orders that have already been dispatched or are in preparation may not be eligible for cancellation or amendment.

Refunds: If your order is cancelled in time, we will provide a full refund to your original payment method. Otherwise, refunds are issued in accordance with our Refunds & Returns Policy if flowers are not delivered as described or there is a quality issue. Due to the perishable nature of flowers, returns and refunds are not handled in the manner of general consumer goods, but in line with UK law relating to perishable goods.

Substitutions: Where a specific flower or product is not available, and if you have stated no substitutions allowed, we will contact you to offer alternatives or a refund. If we cannot reach you, a suitable substitute of equal or higher value may be provided to ensure timely delivery, in accordance with our standard substitution policy.

Liability

Quality and Suitability: Flower Delivery Bankside strives to ensure the highest quality and freshness. Products may differ slightly from photographs due to natural variations. Our liability regarding the supply of goods is limited to replacement or refund as described within these Terms.

Limitations: We are not liable for any indirect, special, or consequential loss (including any loss of profit or loss of business opportunity) arising out of or in connection with the sale of our goods and services. Our total liability to you under these Terms for any claim will not exceed the price paid for the goods and delivery.

Force Majeure: We cannot be held responsible for delays or failure to deliver goods due to circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather, strikes, transport disruptions, or pandemics.

Recipient Responsibility: Once delivered, flowers and perishable products become the responsibility of the recipient. We accept no liability for their loss, damage, or deterioration after delivery has taken place, unless damage was caused prior to or at the point of delivery due to our mishandling.

Your Obligations as a Customer

By placing an order with Flower Delivery Bankside, you warrant that:

You are legally capable of entering into binding contracts.
You are at least 18 years old.
All information provided is accurate, up-to-date, and complete.
You are placing orders solely as a consumer and not for commercial resale.
Orders for restricted items, such as alcoholic gifts, are only placed if you and the recipient are aged 18 or over.

Intellectual Property

All website content, product descriptions, images, and designs are the intellectual property of Flower Delivery Bankside. They may not be copied, reproduced, or used in any manner without our prior written permission.

Privacy & Data Protection

We process personal data in accordance with current UK data protection legislation. Your data is used solely to process orders, improve our services, and as otherwise specified in our Privacy Policy. We do not share your personal information with third parties, except as required to fulfil your delivery or where required by law.

Amendments to Terms

Flower Delivery Bankside reserves the right to update or modify these Terms at any time. Changes will be posted on our website and will take effect immediately upon publication. It is your responsibility to review the Terms before placing each order.

Governing Law & Jurisdiction

These Terms and any disputes or claims arising in relation to them shall be governed and construed in accordance with the laws of England and Wales. By using our services, you submit to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is found invalid or unenforceable by a court, this does not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Flower Delivery Bankside, superseding any prior agreements. No other terms shall apply, unless agreed in writing by us.

Contact and Complaints

For any questions about these Terms & Conditions, or if you wish to discuss a complaint regarding your online flower delivery in Bankside, please contact us using the methods listed on our website. We are committed to resolving issues promptly and in accordance with UK consumer protection laws.

Application of Terms – Bankside and Surrounding Areas

These Terms & Conditions apply to all online flower delivery orders made for delivery in Bankside and its surrounding areas. If you are unsure whether we deliver to your location, please refer to the delivery area details on our website before placing your order.