As a trusted local Bankside florist, Flower Delivery Bankside is committed to delivering only the freshest flowers to households and businesses throughout our neighbourhood. We put care into every bouquet, and your satisfaction is our top priority. This page explains our policies on returns, refunds, replacements, and how we handle complaints to ensure you always receive the quality you expect from a reputable Bankside florist.
If your flowers arrive damaged or not as you expected, please let us know as soon as possible. We understand how disappointing it can be not to receive your bouquet in perfect condition. To help us resolve the issue quickly, we ask that you get in touch with us within 24 hours of receiving your order and, if possible, provide a photo of the flowers as received. This allows us to assess the problem and take immediate action to put things right for you—your peace of mind matters.
At Flower Delivery Bankside, we believe fresh flowers make the most memorable moments. That’s why every bouquet you receive is covered by our Fresh Flowers Guarantee. We promise that your blooms will arrive vibrant and in excellent condition. We guarantee the freshness of your flowers for a minimum of 5 days from the date of delivery, provided they are cared for as directed. If your flowers wilt or deteriorate within this period under normal conditions, please contact us so we can address the issue for you swiftly.
Should your order not live up to our standards of freshness or arrives damaged, we offer the following solutions, subject to the terms of this policy:
Our team will review your concern, and once approved, you can expect your refund to be processed promptly via your original payment method. We always aim for a fair and timely resolution to ensure your satisfaction.
Your feedback is vital to us. If you have any complaints about your flower delivery or our service, we encourage you to reach out. We take every complaint seriously and will do our utmost to resolve it smoothly and promptly. Please provide details of the order and your concern—alongside any supporting information you can share—to help us understand what went wrong and how we can make it right. Our commitment as a local Bankside florist is to serve our community with integrity and care in every interaction.
Flower Delivery Bankside takes pride in serving the homes, offices, and institutions of our beloved area. Our reputation is built on reliability, quality, and a dedication to customer happiness. Whether delivering to a family flat or a bustling workplace, our customers know they are in safe hands. Thank you for supporting your local Bankside florist, and for allowing us to bring joy through our fresh flowers every day.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
