Flower Delivery Bankside Privacy Policy

Our Commitment to Your Privacy

At Flower Delivery Bankside, we are dedicated to ensuring the protection and security of your personal data. This Privacy Policy is provided to inform all customers placing orders with Flower Delivery Bankside in Bankside and the surrounding districts about how we collect, use, store, and safeguard your information in line with the General Data Protection Regulation (GDPR).

Scope of the Policy

This Privacy Policy applies to all personal data collected from individuals who place orders for products or services with Flower Delivery Bankside from Bankside and its neighboring areas. By placing an order with us, you acknowledge and agree to the terms of this Privacy Policy.

What Data We Collect

To process your orders and provide our services, we collect the following categories of data:

• Personal Identification Data: such as your full name, delivery address, and contact details (phone number, address where flowers are to be delivered).
• Order Information: details of the products you order, delivery instructions, and requested dates/times for delivery.
• Payment Data: partial payment details necessary to process your transaction (such as payment method and transaction confirmation, but not full card numbers).
• Customer Service Interactions: records of your communications with us, including instructions, feedback, or queries.
• Technical Data: IP address, browser type, and device identifiers, which may be collected through cookies and similar technologies for security and site operation.

Lawful Basis for Processing

We process your personal data only when there is a lawful basis to do so under GDPR. These include:

• Contractual Necessity: to process your order and deliver flowers and related services.
• Legitimate Interests: to improve our services, ensure site security, prevent fraud, and manage our business operations, provided these interests do not override your rights and freedoms.
• Legal Obligations: to comply with laws and regulations, such as those related to tax, accounting, and consumer protection.
• Consent: for direct marketing communications or where explicit consent is required for a particular use of data. You may withdraw consent at any time.

How We Use Your Data

Your data is used for the following purposes:

• To process and deliver your flower orders accurately and efficiently.
• To communicate with you about your order status, delivery times, or any issues arising from your purchase.
• To handle your requests, inquiries, and complaints.
• To improve our website and services based on customer feedback and usage.
• To comply with legal and regulatory obligations.
• To send marketing information where you have opted in to receive it.

Data Retention Policy

Flower Delivery Bankside retains your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. Ordinarily, your order and contact data will be stored for up to six years from the date of your last transaction, unless a longer retention period is required by law. After this time, your personal data will be securely deleted or anonymised.

Our Data Processors

We may use trusted third-party service providers (data processors) to facilitate our business operations and to assist in the delivery of our services. These may include:

• Payment processing companies to handle your payment transactions securely.
• IT service providers who host and maintain our website and systems.
• Delivery partners, if necessary, to fulfill and deliver your orders.
• Professional advisers such as accountants and legal professionals, where required for business compliance.

All processors are required to act only on our instructions, follow relevant confidentiality and security obligations, and comply with GDPR requirements.

User Rights Under GDPR

Under the General Data Protection Regulation, you have a number of important rights with regard to your personal data:

• Right to Access: You may request copies of your personal data that we hold.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You may ask us to delete your personal data in certain circumstances (‘right to be forgotten’).
• Right to Restrict Processing: You can request restriction of how your data is processed under certain circumstances.
• Right to Data Portability: You can request the transfer of your data to another service provider, where technically feasible.
• Right to Object: You may object to our processing of your personal data in certain situations, particularly related to marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw this at any time.

If you wish to exercise any of these rights, please contact us using the details provided on our website. We may require evidence of your identity to safeguard your data privacy.

Data Security

We have established appropriate technical and organisational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Access to your personal data is limited to only those employees, agents, and processors who need it for legitimate business reasons and are bound by confidentiality obligations.

Changes to This Privacy Policy

Flower Delivery Bankside may occasionally update this policy to reflect changes in legal requirements or in our data processing practices. We recommend that customers regularly review this page to stay informed about how we protect personal data. Notice of significant changes will be provided where appropriate.

Contact and Further Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is processed, please refer to the contact details provided on our website. We are committed to responding promptly and transparently to all inquiries and to upholding your data protection rights.